Effective Date: March 31, 2026

Good Morning Window Cleaning ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at goodmorningwindowcleaning.com (the "Site") or engage with our services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you use our Site, request a quote, book a service, or sign up for our membership plans, you may voluntarily provide:

Contact Information: Name, email address, phone number, mailing address

Service Information: Property address, service type, appointment preferences

Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

Communications: Any information you provide when contacting us via phone, email, text, or contact forms

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs

Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze Site usage (see Section 5 for details)

C. SMS/Text Messaging Data

If you consent to receive text messages from us, we collect your phone number and may track:

Message delivery status

Opt-in/opt-out preferences

Response data (e.g., replies to automated messages)

2. How We Use Your Information

We use the information we collect to:

Provide Services: Schedule appointments, process payments, deliver services, and send service-related communications

Send SMS/Text Messages: With your consent, we send appointment reminders, service updates, promotional offers, and customer support messages (as described in our Terms & Conditions)

Improve Our Services: Analyze Site usage, customer feedback, and service performance to enhance our offerings

Marketing & Promotions: Send you emails, texts, or other communications about special offers, new services, and company updates (you can opt out at any time)

Customer Support: Respond to your inquiries, resolve issues, and provide assistance

Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

A. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

GoHighLevel: Our customer relationship management (CRM) and SMS messaging platform

Payment Processors: Secure payment gateways for processing transactions

Google Services: Google Voice (for phone communications), Google Analytics (for Site analytics)

Email & SMS Platforms: For sending marketing and transactional communications

These service providers are contractually obligated to use your information only to perform services on our behalf and to protect your data.

B. Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders, government requests)

Protection of our rights, property, or safety, or that of our customers or the public

Prevention of fraud, security threats, or illegal activity

C. Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

4. SMS/Text Messaging & A2P Consent

By providing your phone number, you expressly consent to receive automated and manual text messages (SMS/MMS) from Good Morning Window Cleaning. This includes:

Appointment confirmations and reminders

Service updates and scheduling notifications

Promotional offers and membership updates

Customer service messages

Consent is Not Required for Purchase: You are not required to consent to receive text messages as a condition of purchasing any goods or services.

Opt-Out: You may opt out at any time by replying STOP to any message or contacting us at 513-995-8444 or [email protected].

Message & Data Rates May Apply: Standard messaging rates from your mobile carrier may apply.

We use GoHighLevel to manage our SMS messaging. GoHighLevel's privacy practices are subject to their own privacy policy, which you can review at [GoHighLevel Privacy Policy Link].

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience on our Site. Cookies are small data files stored on your device that help us:

Remember your preferences and settings

Analyze Site traffic and usage patterns

Deliver personalized content and advertisements

Types of Cookies We Use:

Essential Cookies: Necessary for the Site to function (e.g., session management, security)

Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics)

Marketing Cookies: Track your activity across websites to deliver targeted ads

Managing Cookies:

You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

For more information on how Google collects and processes data, visit Google Privacy & Terms.

6. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms, review sites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request that we update or correct inaccurate information

Deletion: Request that we delete your personal information (subject to legal or contractual obligations)

Opt-Out: Unsubscribe from marketing emails or opt out of text messages at any time

Do Not Sell My Information: We do not sell your personal information to third parties

To exercise any of these rights, please contact us at [email protected] or 513-995-8444.

10. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our Site or services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Good Morning Window Cleaning
12 N Cherry St, Lebanon, OH 45036
513-995-8444
[email protected]

By using our Site or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.